FAQ

FAQ Browse our FAQ section to find answers to common questions.

MY ACCOUNT

How do I create a new account?

Click the "My Account" link at the top right side of our site. Make sure all personal details were entered correctly. You will receive a confirmation e-mail upon successful account creation. You may also want to check Spam or Junk folders of your mailbox in a case message from Argan Oil Site was recognised as spam. Your information is never sold to any other company or third party and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Login to your account. Click the "My Account / Edit Your Account Information" link.

How shipping rates are calculated?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. If your country is not available in Shipping Method selection please contact customer service for assistance.

How do I return my product?

Please contact customer service for more information on returning an item.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Orders / View Your Order History" link at the top right hand side of our site to track the status of your order. You will receive an e-mail with shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
 

BUYER'S GUIDE

How do I find my product?

To find the product(s) you're looking for, you may use the navigation menus on the top, left & bottom of our website or type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a discount coupon?

After adding items to your cart, open your "Shopping Cart" menu. At the bottom of the shopping cart you'll see "Apply Discount Code" menu where you may enter your coupon code. After successfully applying coupon code, the the total purchase sum will be recalculated.

How can I pay for my purchase?

We accept all major credit cards via PayPal secure payment gateway. No PayPal account required. For customers' convenience, purchase can be completed with Credit Card or PayPal account.


PRICING & BILLING

Do I have to pay sales tax?

Please be advised that in some cases your country may impose duty fees, or other taxes based on the product origin and/or value. These fees and taxes are based on your country's import policy, and may be imposed in addition to the purchase price and shipping/handling fees collected by us prior to shipment. All such fees and taxes are the responsibility of the recipient and our company is not responsible for them. We are not be responsible for such fees/taxes on returned items either. If you are concerned about possible additional charges, please contact your local Import/Customs authority for more information prior to purchase.

I have a question on my charges.

Login to your account. Click the "My Orders / View Your Order History" link to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the "My Account / View your order history / View" link to see or print invoices. The original invoice will be e-mailed to you right after purchase completion.


ORDER STATUS

How do I change quantities or cancel an item in my order?

Login to your account. Click the "My Orders / View Your Order History" link. Be sure that all of the items in your order have not shipped yet. Please contact customer service for assistance. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "My Orders / View Your Order History" link to track your order status. In addition, after your order status was updated, you will receive a confirmation e-mail. You may also want to check Spam or Junk folders of your mailbox in a case message from Argan Oil Site was recognised as spam.

My order never arrived.

Click the "My Orders / View Your Order History" link to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "shipped", please contact customer service for assistance.

An item is missing from my shipment.

Click the "My Orders / View Your Order History" link to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "shipped", please contact customer service for assistance.

 

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